We are no longer accepting applications for this role as of  May 15, 2024. We are currently reviewing all submissions. No phone calls please. 

Coordinator, Workshops

About Music Will

Music Will runs the largest nonprofit music education program in the U.S. public school system. We transform lives by transforming music education.

Using genres including rock, pop, Latin, and hip hop, our program empowers teachers to build music programs as diverse as the kids they serve. As a result, students see themselves reflected in their classes, which strengthens their connection to their school, their peers, and their community. Music Will also donates necessary instruments and curriculum, meeting a key need of many school music programs.

Since 2002, Music Will has served more than 1,600,000 students in more than 6,000 schools in over 1,000 cities and communities across 50 states with highly inclusive and culturally responsive music education. Today, approximately 650,000 kids currently participate in Music Will programs.

Summary of the Opportunity

The Coordinator, Workshops is integral to Music Will as the organization enters a period of growth with our exciting 5-year strategic plan. This role will coordinate all operational and logistical aspects of Music Will’s teacher workshops and professional development sessions, including providing excellent customer service, engaging in recruitment efforts, elevating our partners’ experiences, and other administrative duties.

This position will report to the Senior Manager, Program Operations and work closely with members of the Program Operations department to ensure that all teachers have the support they need as they implement modern band education programming.

The ideal candidate is self-motivated, detail-oriented, collaborative, possesses excellent written and verbal communication skills, and is tech-savvy. This is a highly dynamic role in a social entrepreneurial organization that is transforming children’s lives.

Responsibilities

The primary responsibilities of the Coordinator, Workshops will be to complete project-based work that falls within the following buckets as delegated and directed by their supervisor:

Workshop Logistics & Communications

  • Executing workshop logistics including:
    • Planning: Event management, recruitment, teacher experience and partner supports
    • Day of: Catering, set-up needs, communications, instrument logistics
    • Follow up: Teacher transition to implementation, payments for partners, and instrument donations, tracking expenses, post-workshop data
  • Works with the Program Operations team to create teacher recruitment materials
  • Maintains Professional Development webpage and all workshop communication email templates in Customer Relationship
  • Management (CRM) software (welcome emails, reminders, instruments awarded, evals, etc.)
  • Provides real-time support for occasional virtual workshops on weekends (~4/year)
  • In collaboration with teacher support team, maintains workshop templates and resources in task management software (Asana)
  • Maintains training materials inventory and oversees the ordering process for all curricular supplies needed for workshop events.
  • Partner with Teaching & Learning team to provide logistical support at the Modern Band Summit annual national conference (Breakout Sessions & Poster Sessions)

Workshop Partner Support

  • Responsible for communicating all details/scheduling logistics with workshop trainers and coordinators
  • Maintain and process all necessary administrative paperwork (facility usage, insurance forms, invoices & purchase orders, etc.)
  • Provide additional support to Program Operations and Teaching & Learning Teams through certifications, conferences, and Train the Trainer expansion initiatives

Instrument Grant Logistics

  • Responsible for handling all instrument grant communications and logistics with teachers/school districts and maintaining thorough records
  • Primary point of contact with Sweetwater with order processing
  • In partnership with Senior Manager, Program Operations, create quarterly projections for Sweetwater
  • In partnership with the Finance Department, complete invoice reconciliations

Customer Service & Teacher Support

  • Responsible for fielding workshop-related phone calls, SMS text messages, and email inquiries on weekdays and occasional weekends
  • Maintains teacher guestlist and coordinates resolution of inquiries related to workshops
  • Collaborate with members of the Program Operations team on executing teacher onboarding process.
  • Support the annual teacher registration and retention efforts by partnering on strategy and following through on implementation to maximize outcomes

Database/Web Updates and Maintenance

  • Creates and maintains lead campaigns, workshop dashboards, and PD event reports in Salesforce
  • Upholds strong data hygiene standards for CRM records that impact the teacher journey

Skills, Experiences, and Qualifications

About You

Strong candidates will bring a diverse set of skills, characteristics, and experiences – both professional and lived. At Music Will, we strive to mitigate inherent biases that influence hiring practices by focusing on a holistic view of potential candidates and understanding that no single candidate will offer every desired skill and characteristic.

The following offers an aspirational view of the ideal candidate profile; we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.

Detail-Oriented

Achieves thoroughness and accuracy when accomplishing a task while demonstrating a thorough concern for all the areas involved, no matter how big or small.

Stakeholder Lens

Approaches work with a stakeholder-focused mindset, considers the experience of stakeholders when executing tasks.

Educator- and Community-Focused

Understands the culture, community and ecosystem of the K-12 education space in America. Has the ability to use their passion to galvanize and engage educators, students and parents to further Music Will’s mission.

Required Skills & Experiences

  • 1-2 Years of experience working or volunteering in education or at a nonprofit organization
  • Proficient at time orientation & time management; has the ability to accomplish objective-aligned tasks in a fast-paced environment, while managing time to reliably meet deadlines
  • Excellent written and verbal communication skills; ability to interact successfully with a variety of internal and external audiences, including teachers, school administrators and staff
  • Detail-oriented, extremely organized, efficient, and can prioritize effectively and is extremely organized and efficient
  • Adept at conducting research and queries to increase understanding of stakeholders and tasks and to update / maintain accurate database information
  • Early adopter with technology and digital tools
  • Proficient in Google Workspace and Microsoft 365 applications
  • Proficient in setting up and facilitating virtual meetings via Zoom
  • A genuine love for music

Preferred Skills & Experiences

  • Administrative and/or customer service experience
  • Experience with CRM databases, especially with Salesforce
  • Experience utilizing task management software
  • Experience working as an educator or with educators
  • Being a music maker is a plus

Compensation and Benefits

This is a full-time, non-exempt position with a starting compensation range of $23.91 – 28.16 per hour, depending on experience and skill level. Music Will is committed to its team and strives to offer employees a competitive compensation package that reflects the organization’s values, culture, and mission. Salary is in accordance with Music Will’s competitive compensation and career path plan, and the organization’s array of benefits include medical coverage (health, dental, vision) with significant employer contributions, short and long-term disability, life insurance, matching 403(b) plan and pre-tax spending accounts (FSA, commuter). Perks include generous discretionary time off policy, flexible work arrangements and professional development.

Application Process

We are no longer accepting applications for this role as of  May 15, 2024. We are currently reviewing all submissions. No phone calls please. 

Location and Travel

This is a full-time, non-exempt, remote position; however, occasional travel will be required, including, but not limited to select teacher professional development workshops and events such as our Modern Band Summit each summer and our annual Benefit gala.

This position may require some work outside of the normal workday to respond to urgent workshop needs and/or to support workshops that occur on weekends.

Working at Music Will – Our Workplace Values

  1. We are committed to kids and teachers and passionate about the power of music to impact their lives.
  2. We are one team, with one mission, and one groove, and together we make good things happen.
  3. We are creative, entrepreneurial, positive, and playful.
  4. We are inspirational.
  5. We are accountable.
  6. We are respectful.
  7. We support personal and professional growth.
  8. We work to lead the field – thoughtfully, strategically and with urgency.

Music Will is committed to recruiting and maintaining a diverse staff; individuals from all backgrounds are encouraged to apply. We promote equity, diversity and inclusion in order to create a healthy and safe workspace as we work together to foster success for future generations. We do not discriminate on the basis of race, color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parenthood, or any other basis prohibited by applicable law.

EOE