We are no longer accepting applications for this role as of  August 18, 2024. We are currently reviewing all submissions. No phone calls please. 

Senior Coordinator, Development Operations

About Music Will

Music Will runs the largest nonprofit music education program in the U.S. public school system. We transform lives by transforming music education.

Using genres including rock, pop, Latin, and hip hop, our program empowers teachers to build music programs as diverse as the kids they serve. As a result, students see themselves reflected in their classes, which strengthens their connection to their school, their peers, and their community. Music Will also donates necessary instruments and curriculum, meeting a key need of many school music programs.

Since 2002, Music Will has served more than 1,600,000 students in more than 6,000 schools in over 1,000 cities and communities across 50 states with highly inclusive and culturally responsive music education. Today, approximately 650,000 kids currently participate in Music Will programs.

Summary of the Opportunity

We are looking for a Senior Coordinator, Development Operations. This position will report to the Director, Philanthropy.

The Senior Coordinator, Development Operations fills a critical role in supporting the Music Will (MW) team to sustain and deepen MW’s programs. This position will support the Development department with database management and donor communication efforts to help the team reach their approximately $10M annual fundraising goal. This full-time position will work closely with the Manager, Philanthropy Operations and Director, Philanthropy to ensure intra- and inter-departmental alignment, with an emphasis on Salesforce.

Responsibilities

The Senior Coordinator, Development Operations, while primarily supporting the Development department, works interdepartmentally to support a variety of Music Will’s operations in the following ways:

• Development Department Responsibilities:
  • Serve as the Development department’s Salesforce superuser; generating reports, dashboards, and additional data points for different funders and/or major initiatives as requested.
  • Manage and maintain data entry of Opportunities, Payments, Contacts, and Accounts in Salesforce for pledges and one-time gifts.
  • Process all matching gifts and manage third-party platforms utilized in gift fulfillment.
  • Ensure timely and accurate donor acknowledgments, tax letters, and delivery of any donor-requested deliverables within 2 business days of receiving a gift.
  • Support Development prospecting activities by managing the DonorSearch and Salesforce integration.
• Interdepartmental Responsibilities:
  • Manage accounts receivable for open pledges and other receivables in coordination with the Finance department.
  • Serve as the liaison between Development (Salesforce) and Finance (Intacct) in the weekly review and reconciliation of donations.
  • Monitor automated entries into Salesforce for all online, third-party, and other credit card donations; work with the Technology department to resolve any automation issues.
  • Collaborate with Technology and Events teams to support fundraising events (i.e., annual Benefit) by managing event-related data in Salesforce.
  • Maintain Salesforce data integrity by adhering to systems and processes to aid in deduplication, data cleansing, backup, and entry processes.

Skills, Experiences, and Qualifications

About You

Strong candidates will bring a diverse set of skills, characteristics, and experiences, both professional and lived. At Music Will, we strive to mitigate inherent biases that influence hiring practices by focusing on a holistic view of potential candidates and understanding that no single candidate will offer every desired skill and characteristic.

The following offers an aspirational view of the ideal candidate profile; we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.

Problem Solver

Proactively identifies opportunities to make improvements and brings them to the attention of the manager. Ability to be resourceful and thoughtful in finding creative ways to meet organizational needs. Able to be flexible and adaptable to changing priorities as conditions require.

Process-Oriented

Disciplined and knowledgeable of established systems and structures and complies with policy and procedure. Adept at keeping things running smoothly. Advocates for developing and improving processes, policies, and procedures to improve efficiency and effectiveness.

Cultivating Rapport & Connection

Build relationships with stakeholders to drive the work forward. Considers dynamics when engaging with stakeholders.

Coordinating Work

Tracks, facilitates, and adapts work plans to ensure objectives are met, manages logistics, and ensures stakeholders are supported.

Detail-Oriented

Achieves thoroughness and accuracy when managing data and accomplishing tasks without losing sight of the big picture.

Required Skills & Experiences

• At least 2-4 years of administrative and/or fundraising experience; preferably, in an education, arts administration, or nonprofit setting.
• 1-2 years experience proficiently utilizing Salesforce (or similar CRM); experience with Nonprofit Success Pack (NPSP) is a plus.
• Excellent written and verbal communication skills, capable of successful interaction with various stakeholders and bandmates.
• Strong organizational and prioritization abilities.
• Proficiency in utilizing technology and project management platforms, (e.g. Microsoft Office, Google Workspace, Asana, Slack, etc.).
• A genuine love for music.

Preferred Skills & Experiences

• Relevant certifications in Salesforce (or similar CRM)
• Being a music maker is a plus

Compensation and Benefits

Salary range for this position is $62,259 – $73,247 per year. Music Will is committed to its team and strives to offer employees a competitive compensation package that reflects the organization’s values, culture, and mission. Salary is in accordance with Music Will’s competitive compensation and career path plan, and the organization’s array of benefits include medical coverage (health, dental, vision) with significant employer contributions, short and long-term disability, life insurance, matching 403(b) plan and pre-tax spending accounts (FSA, commuter). Perks include generous discretionary time off policy, flexible work arrangements, and professional development.

Application Process

We are no longer accepting applications for this role as of  August 18, 2024. We are currently reviewing all submissions. No phone calls please. 

Location and Travel

This is a full-time position, based remotely. Occasional travel will be required, including to annual organization-wide events such as our Benefit, Modern Band Summit, and staff retreat.

Working at Music Will – Our Workplace Values

1. We are committed to kids and teachers and passionate about the power of music to impact their lives.
2. We are one team, with one mission, and one groove, and together we make good things happen.
3. We are creative, entrepreneurial, positive, and playful.
4. We are inspirational.
5. We are accountable.
6. We are respectful.
7. We support personal and professional growth.
8. We work to lead the field – thoughtfully, strategically and with urgency.

Music Will is committed to recruiting and maintaining a diverse staff; individuals from all backgrounds are encouraged to apply. We promote equity, diversity and inclusion in order to create a healthy and safe workspace as we work together to foster success for future generations. We do not discriminate on the basis of race, color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parenthood, or any other basis prohibited by applicable law.

EOE